HCL Car Rental

At HCL Car Rental, we understand that plans can change unexpectedly. To ensure fairness, transparency, and smooth processing of modifications, this Post-Ticketing Service Fees Policy outlines the charges that may apply once your reservation has been confirmed. These fees cover administrative costs, system processing, and any adjustments made after the booking is finalized.

Post-ticketing fees apply to all confirmed rentals booked through our website, customer support center, affiliate platforms, or promotional partners.

1. Reservation Modification Fee
   Once a rental confirmation has been issued, the following fees may apply if you request changes:
   1. Date or Time Change
      • A fee may be charged for modifying pickup or return times.
      • Changes may also affect your rental rate or vehicle availability.
   2. Location Change (Pickup or Drop-Off)
      • Switching to a different branch, airport, or city may incur:
        • A modification fee
        • Any applicable location-based surcharges
        • Difference in rates for the new destination
      • Changes may also affect your rental rate or vehicle availability.
   3. Vehicle Category Change
      • Upgrading or downgrading your reserved vehicle may result in:
        • A service fee
        • Additional rental cost differences
        • Availability limitations
      Modification fees are non-refundable once processed.
2. Name Correction or Driver Information Update
   To maintain security and compliance, HCL Car Rental charges a small service fee for:
   • Correcting spelling errors
   • Updating the primary driver's name
   • Adding new driver information for an existing reservation
   • Changing identification details after confirmation
   This covers verification and re-issuance of rental documents.
3. Add-Ons & Protection Plan Adjustments After Booking
   If you modify add-ons after your reservation is confirmed, fees may include:
   • Add-on reprocessing fee
   • Daily charge for additional equipment
   • Upgrade fee for higher-tier insurance
   • Reissuance fee for protection plans
   Some add-ons may not be available for last-minute changes depending on the pickup location.
4. Late Pickup or No-Show Processing Fee
   1. Late Pickup Processing
      If you arrive after the grace period and have not notified us in advance, a late-pickup fee may apply to hold the vehicle longer.
   2. No-Show Fee
      If you fail to pick up the vehicle without cancellation, a no-show penalty may be charged.
      This helps cover administrative and vehicle holding costs.
      
      No-show fees are non-refundable.
5. Early Return Administrative Fee
   Returning the vehicle earlier than planned does not guarantee a refund for unused rental days. If the rate requires a minimum rental period or if pre-paid pricing was applied, an early return fee may be charged to realign the booking with standard rates.
6. Late Return & Overstay Fees
   If you return the vehicle later than the agreed time:
   • Hourly late fees may apply
   • Additional full-day charges may be assessed
   • Overstay administrative penalties may be included
   Late return fees help balance fleet scheduling and ensure timely availability for the next renter.
7. Rebilling or Documentation Fees
   Post-rental adjustments involving billing may incur service fees:
   1. Rebilling Due to Incorrect Payment Information
      • Card disputes
      • Expired or declined payment cards
      • Reprocessing of partial payments
   2. Document Retrieval Fee
      For requests such as:
      • Final invoices
      • Rental agreements
      • Itemized damage statements
      • Toll or violation documents
   3. Administrative Processing Fee
      Charged when processing:
      • Parking tickets
      • Toll violations
      • Traffic citations
      • Third-party fines
      These fees cover staff time and administrative handling.
8. Damage Evaluation & Claim Processing Fee
   If a vehicle is returned with new damage:
   • A claim processing fee may be applied
   • Third-party inspection or assessment charges may be separate
   • The service fee is independent of repair costs
   This fee covers time spent reviewing photos, completing reports, and filing insurance documentation.
9. Fuel Policy Adjustment Fees
   Depending on the chosen fuel policy:
   1. Refueling Service Fee
      If the tank is not returned full, a per-gallon rate plus a service charge applies.
   2. Prepaid Fuel Modifications
      Adjusting or canceling prepaid fuel after confirmation may incur a reprocessing fee.
10. Contract Re-Issuance or Re-Printing Fee
    A fee may apply if you request:
    • Re-printing the rental contract
    • Re-issuing the contract due to changes
    • Creating additional copies for insurance or employer records
11. International Renter Adjustments
    For customers traveling from outside the U.S., the following may apply:
    • International license verification fee
    • Reprocessing fee for passport updates
    • Administrative fee for international toll violations
    These are necessary to comply with cross-border rental requirements.
12. Refund Processing & Transaction Handling Fee
    If your reservation qualifies for a refund after post-ticketing changes:
    • A refund processing fee may apply
    • Bank transaction charges may be deducted
    • Currency conversion differences are the responsibility of the renter
    Refund processing timelines depend on your bank.
13. When Post-Ticketing Fees Do NOT Apply
    HCL Car Rental does not charge post-ticketing fees when:
    • We must modify a reservation due to operational issues
    • A system error caused incorrect booking details
    • A location becomes temporarily unavailable
    • A vehicle category is oversold and we upgrade at no cost
    Your satisfaction and fair treatment remain our priority.
14. Transparency Commitment
    HCL Car Rental guarantees:
    • No hidden post-ticketing charges
    • Clear display of fees during and after booking
    • Advance notice of any applicable surcharges
    • Fair and ethical billing practices
    All service fees reflect the administrative effort required to update, modify, or maintain a confirmed reservation.
15. Acceptance of Post-Ticketing Service Fees
    By completing a rental reservation with HCL Car Rental, you acknowledge that you have reviewed and understood this Post-Ticketing Fees Policy. All fees will be applied only when applicable and always in accordance with this disclosure.